A pharmacist who treats his employees like family and runs his business by the Golden Rule has been named the 2015 South Dakota Retailer of the Year.
Travis Anderberg of Miller Rexall Drug was honored at the South Dakota Retailers Association’s annual Awards Banquet in Pierre on January 12. The event was attended by state legislators, constitutional officers, and retailers from throughout the state.
Anderberg was chosen for the award by a committee of retailers in recognition of outstanding community service and going the extra mile in customer service.
Photos courtesy sdra.org. *Featured photo courtesy Earl Leatherberry (www.flickr.com/photos/23711298@N07/).
Travis Anderberg grew up in Miller, then married his high school sweetheart and returned to his hometown after graduating from pharmacy school. Two years later, he became a partner in the business, which is a mainstay of Miller’s Main Street. In addition to pharmaceuticals, the business sells gifts, greeting cards, Black Hills Gold jewelry, office supplies and school supplies, and has a photo kiosk.
A key attraction in the store is an old fashioned soda fountain which serves hot sandwiches and burgers in addition to malts and other beverages. It is a popular gathering place for both adults and youth in the community.
Presenting the award, outgoing SDRA Board President DeLon Mork of the Madison Dairy Queen noted that the store has a reputation for outstanding customer service, which doesn’t end when the store closes for the day.
“The store is open Monday through Saturday, but if a patient isn’t able to get to the store for their prescription, they don’t have to worry about it,” Mork said. “Every afternoon at 5, an employee hits the road to deliver prescriptions, both in town and out of town. They even make regular deliveries to Highmore, which is over 20 miles away. And if someone has an emergency, they know they can call Travis and he will head back to work. As one person told us, it may not be a 24-hour big box store pharmacy, but he provides around-the-clock service, and always with a smile.”
Sometimes, Mork noted, going the extra mile means literally that.
“Just a few weeks ago, a family was in desperate need of medicine for end-of-life care on a weekend,” Mork said. “Travis didn’t have the medicine at his pharmacy, so he drove 70 miles to the hospital in Pierre to get the needed medicine. He sees it as just part of running his business by the Golden Rule.”
Anderberg is very active in his community. He is a volunteer coach for youth soccer, baseball and basketball; coaches 4th, 5th and 6th grade football and helps with youth wrestling practice. He is a Meals on Wheels volunteer; serves on the local economic development board; is active in the Booster Club; serves on a health, wellness and community foundation; serves on a bank board of directors; and is an elder in his church.
Mork said that family is very important to Anderberg and his wife Angie.
“It’s not just their four children that are important to them, but the families of their employees,” Mork said. “Travis believes family comes first and encourages employees to attend events for their children or grandchildren. If that means they need to come in late or leave early or have a day off, it’s never a problem. That has helped to create tremendous loyalty among his staff.”
Anderberg has received recognition from other organizations for his community involvement and operating an excellent business. In 2011, the Center for Independence honored him with the Distinguished Service Award for Health Care for dedication in providing health services to people with developmental disabilities. In 2013, he received the Distinguished Young Pharmacist Award.
He was nominated for the South Dakota Retailer of the Year Award by local organizations, customers, other business owners, and employees.
The award has been presented annually since 1982 by the South Dakota Retailers Association.
About The South Dakota Retailers Association
The South Dakota Retailers Association is a 3,800-member statewide business organization which represents retailers in the legislative and regulatory process; provides information to businesses; and offers money-saving member services such as credit card processing, group health insurance, and workers comp insurance. SDRA was organized in 1897, and is one of the five largest state retail associations in the nation.